Questions
The questions we hear on the phone, answered.
- Open 24/7
- Price before dispatch
- No membership
- English y Español
General questions
01How much does roadside help cost?
Every service has a published price on this site. Every job adds a $19 dispatch fee once, battery jobs included. Battery prices include the battery, core and installation. Dispatch confirms the total before a technician is sent.
02Are you really open 24/7?
Yes: nights, weekends and holidays. Call or send a request any time.
03Do I need a membership?
No. You pay for the job you need, when it is done.
04Do you tow cars?
No. We fix the problem where the car is: jump starts, batteries, lockouts and tires. If the car needs a tow, the technician tells you what we found.
05How do I pay?
Payment is due when the service is finished. We accept cash and electronic payments.
06¿Hablan español?
Sí. Call and ask for Spanish, or use the Spanish version of this site.
07What does dispatch need from me?
Where the car is (an address, cross streets, highway exit or garage level), the year, make and model, and what happened. A map pin from your phone is the fastest way to share the location.
Services
Jump start
01Will a jump start hurt my car?
Not when it is done with a booster pack and the right connection points. Many newer cars have a dedicated jump post under the hood, and that is what we use.
02Can you jump a hybrid?
Yes. Hybrids have a small 12-volt battery that powers up the system. Tell dispatch it is a hybrid so the technician knows where the jump points are.
03What if it dies again right after?
That usually means the battery is worn out or not being charged. We can test it and replace it where the car is parked.
Mobile battery replacement
01Which battery brands do you install?
Duralast standard, Gold and Platinum AGM, and the lower-priced TotalPro line, in the sizes listed on our battery page.
02Does my car need an AGM battery?
Cars with start-stop or that came with AGM from the factory need AGM again. The battery finder flags it, and the technician checks the label before installing.
03Is there a warranty?
Yes. Every battery carries the manufacturer’s replacement warranty, from 1 year on TotalPro to 4 years on Platinum AGM.
Car lockout
01Will you damage my door or window?
No. An air wedge opens a small gap at the door frame and a coated rod presses the unlock button or handle.
02My car is running with the keys inside. What now?
Leave it running if it is parked safely and call us. Tell dispatch the engine is on so the job is handled first.
03Do I need to prove the car is mine?
Yes, after it is open: an ID that matches the registration or insurance card is enough.
Flat tire change
01My car has no spare. Can you still help?
Yes. Many punctures can be plugged and patched on site, or we can bring and mount a new tire.
02Can you change a tire on the highway?
Only where it is safe. If the shoulder is narrow, we may ask you to roll slowly to the next exit or a wider spot.
Tire repair, plug and patch
01Is a plug safe?
A properly installed repair in the tread area is meant to last the life of the tire. Sidewall damage is never repaired.
02Can you repair run-flat tires?
It depends on the tire maker and how far it was driven flat. Tell dispatch it is a run-flat.
Tire replacement
01Do you carry every tire size?
Not on the truck. We source the size you need and confirm availability before dispatch.
02Can you replace two tires?
Yes. Ask dispatch for a quote for both.
Screw or nail in tire
01Can I keep driving with a nail in my tire?
Short, slow trips may be fine while it holds air, but highway speed and heat can make it fail. Have it sealed soon.
02What if it is in the sidewall?
Sidewall punctures cannot be repaired safely. We can mount a new tire.
Wheel lock removal
01Will removing the lock scratch my rim?
The tools grip the lock, not the wheel. On recessed or painted wheels the technician tells you the risk before starting.
02Can you do it and change my flat?
Yes. Book both in one request so one visit covers it.
Stripped lug nut removal
01Can I drive with one lug nut missing?
Short and slow, maybe, but replace it soon. Missing nuts put extra load on the others.
Valve stem replacement
01How do I know the leak is the valve?
Soapy water on the valve bubbles if it leaks there. The technician checks it before replacing anything.
Semi truck jump start
01Do you come to truck yards and warehouses?
Yes. Give dispatch the gate, dock or row so the technician can find the truck.
02Can you replace semi batteries?
Yes. Group 31 heavy-duty batteries are replaced as a matched bank, priced per battery.