Lug nuts won't come off
Make sure you're turning counterclockwise and loosening the nuts while the tire is still on the ground, using the longest wrench you have. If they still won't budge with steady pressure, stop before you hurt yourself or round them off, and call us.
- Open 24/7
- Price before dispatch
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Likely causes
- Over-tightened with an impact gun at the last service
- Rust and corrosion from rain and road grime
- A wheel lock you haven't noticed
- A factory wrench too short for the leverage needed
- Swollen decorative caps
Try this first
- Work only on flat, solid ground away from traffic, with the parking brake set
- Loosen the nuts before lifting the car, with the tire on the ground
- Turn counterclockwise, leaning steady body weight on the wrench
- Don't jump on the wrench or add a pipe extension, which can slip and hurt you
- Check for one nut that looks different; it may be a wheel lock
When to call us
- The nuts won't move with steady pressure
- The wrench is starting to slip or round a nut
- You're on a roadside or shoulder and shouldn't be working near traffic
Call (469) 619-8700 or request online.
In danger or blocking traffic? Call 911 first.
We come to where your car is
Day or night: your driveway, the parking garage at work or the shoulder of the freeway.

Questions
01Which way do lug nuts loosen?
Counterclockwise on most cars and trucks: 'lefty-loosey.' Make sure the wrench is fully seated on the nut before you push.
02Why loosen lug nuts before jacking up the car?
With the tire on the ground, the wheel can't spin while you push on the wrench. Break each nut loose about a turn, then lift the car and finish removing them.
