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Roadside Assistance

Staying Safe While You Wait for Roadside Help

The wait can be the riskiest part of a breakdown: you're stopped, other cars aren't, and Texas weather doesn't let up. A few habits keep you out of traffic's path, out of the heat, and easy to reach until help arrives.

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Updated · Safety on the road

Stay out of traffic's path

Wherever you wait, keep yourself out of the line between moving traffic and your car. A car stopped on a shoulder can be hit and shoved forward, so the spaces behind it, in front of it and beside it on the traffic side are the worst places to stand. In a parking lot or driveway, that risk mostly goes away, and the car or a shady spot nearby is fine.

Beat the heat

A car with no air conditioning heats up fast under a DFW summer sun. If the engine runs and you don't smell exhaust, keep it running with the AC on. If it won't run, open the windows partway, put up the sunshade, and sip water steadily.

In a safe lot, the shade of a building or a tree is cooler than the cabin. Headache, dizziness, nausea or confusion are signs of heat illness; get somewhere cool right away, and call 911 if they get worse.

Kids, older passengers and pets

They feel the heat sooner than healthy adults. Keep them with you and never leave them alone in a parked car, not even for a moment. If you're stopped near a store or restaurant and can walk there without crossing a busy road, it may be the most comfortable place to wait.

If a child or pet ends up locked inside the car, call 911 before anything else.

If a stranger stops

Plenty of people who stop mean well, but you don't have to open the door. Talk through a cracked window, say help is on the way, and don't accept a ride. If a vehicle with flashing lights stops behind you and you're not sure it's police, keep the doors locked, turn on the dome light, and call 911 to confirm.

Stay easy to reach

Keep the phone on and the ringer up, because the technician may call to find your exact spot. Text a friend where you are. If you move, even just to a store across the lot, call back so nobody ends up searching around an empty car.

Questions

01Should I keep the engine running while I wait?

If the car runs normally and nothing smells like exhaust or smoke, running the air conditioning is reasonable in Texas heat. Shut the engine off if the temperature gauge climbs toward hot.

02Can I wait inside a nearby store?

Yes, if it's a short walk that doesn't cross a highway or a busy road. Lock the car if you can, and tell dispatch where to find you.

03What if I start to feel unsafe?

Call 911 at any point; you don't need to wait for the technician. Your safety comes before the car.

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