Locked out with the car still running
Stay where you can see the car and call us; it's burning fuel and is an easy target if someone breaks a window. If it's running inside a closed garage, open the garage door right away and stay out of the fumes.
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Likely causes
- Doors locked while the key was still in the ignition
- Fob left inside a running car when the doors locked
- A passenger pressed the lock button before getting out
- Automatic locks kicked in after you stepped out to pump gas or grab the mail
Try this first
- Check each door and the trunk, since one may have stayed unlocked
- If your car has a phone app with remote unlock, try it now
- If it's in a closed garage, open the garage door fully and stay out of the exhaust
- Stay with the car or somewhere you can see it
- Call whoever has the spare key and ask them to bring it
When to call us
- No spare key is anywhere close
- You're at a gas pump, curb or drive-through and can't leave the car
- Exhaust is building up in an enclosed space; if anyone feels sick, call 911 first
Call (469) 619-8700 or request online.
In danger or blocking traffic? Call 911 first.
We come to where your car is
Day or night: your driveway, the parking garage at work or the shoulder of the freeway.
Questions
01Will the car run out of gas while I wait?
An idling car burns fuel slowly, so it's rarely the first worry. If it does run dry, the engine simply shuts off and the car stays locked until it's opened.
02Is it dangerous if the car is running in my garage?
Yes. Exhaust contains carbon monoxide, which you can't see or smell, and it builds up even with the door partly open. Open the garage fully, keep people out, and if anyone feels dizzy, sick or confused, get them to fresh air and call 911.